> ## Documentation Index
> Fetch the complete documentation index at: https://docs.joinmarkt.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets & Support

> Seller and customer ticket flows on Join Markt.

# Tickets & Support

Join Markt includes a first-party ticket inbox for stores.

## Seller dashboard

Requires session and manageTickets permission.

* List: GET /api/tickets?storeId=
* Detail, reply, close, reopen, seen, typing, reactions under /api/tickets/{ticketId}/
* Unread helpers for badge counts

## Customer

Authenticated customers use:

* /api/customer/tickets/
* /api/v1/customer-dashboard/tickets/

## Status model

Ticket status (open/closed/etc.) is separate from order status strings (pending, paid, completed, ...).

## API reference

See Tickets under Dashboard APIs.