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Tickets & Support

Join Markt includes a first-party ticket inbox for stores.

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Seller dashboard

Requires session and manageTickets permission.

• List: GET /api/tickets?storeId=
• Detail, reply, close, reopen, seen, typing, reactions under /api/tickets//
• Unread helpers for badge counts

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Customer

Authenticated customers use:

• /api/customer/tickets/
• /api/v1/customer-dashboard/tickets/

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Status model

Ticket status (open/closed/etc.) is separate from order status strings (pending, paid, completed, …).

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API reference

See Tickets under Dashboard APIs.